Questions to ask before hiring a roofer

Roofing means working at height — these questions help you hire safely and well.

Roof work happens out of sight and at height, which makes it easy to overcharge or cut corners. A few clear questions help you hire a roofer you can trust.

Are you insured and do you work safely at height?

Check they hold public liability insurance and ask how they will access the roof safely, whether by scaffolding or a tower.

Are you a member of a roofing body?

Membership of the NFRC (National Federation of Roofing Contractors) or the CompetentRoofer scheme is a good sign of a reputable roofer.

Will you provide photos and a written quote?

Ask for photos of the fault and of the finished work, and a written quote setting out the scope and any guarantee.

Is scaffolding included?

Scaffolding can add a lot to the cost, so confirm whether it is included in the price — especially on terraced or multi-storey homes.

What guarantee do you offer?

Ask about a workmanship guarantee, how long it lasts, and get it in writing.

Tip: Be very wary of roofers who knock on your door offering cash work, or who claim they have spotted a problem from the street.

Warning signs to watch for

Door-to-door offers and pressure to pay cash
No insurance or safe access plan
No written quote or photos of the work
A demand to pay up front
Vague answers about whether scaffolding is included

Frequently asked questions

Should I trust a roofer who knocks on my door?

Be cautious. Reputable roofers rarely cold-call. Get a written quote, check reviews and insurance, and never pay cash up front to someone you cannot verify.

Is scaffolding always needed?

Not for minor repairs, but for larger or higher work it often is — and it is a real cost. Always confirm whether it is included in the quote.

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